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Payment Issue |
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07-02-2016, 03:33 PM
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#1
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Epic Scholar
flipynifty is offline
Join Date: Aug 2008
Posts: 4,419
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Payment Issue
I have sent a few payments using XSOLLA and they have been returned. 3 so far. I have received email saying that Glitchless was sent email. Any particular reason youre refusing payment, or is this an XSOLLA issue?
Been a customer a long time, whether or not I'm a personality in chat, which does make the game funner for most, which is what you want for sure. Boring chat makes nod a little sleepy. However if I cant play the way I want I will find something else or somewhere that will take my moolah.
Thanks
Flipynifty, long time custy of Glitchless
__________________
omg i wanna sammich nao
Tina Fey Tina Fey Tina Fey Tina Fey
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07-02-2016, 04:26 PM
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#2
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Epic Scholar
Sanlucifer is offline
Join Date: Jan 2010
Location: Heaven from Hell, blue skies on pain
Posts: 1,892
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Can we please look into this? as a fellow Canadian citizen i would i appreciate any help provided towards this particular person.
I appreciate the time you spent reading this.
Thanks,
King regards,
Sanlucifer.
PD: Virile Member , LOL!!!
__________________
My soul is continually in my hand: yet do I not forget thy law.
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07-02-2016, 04:47 PM
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#3
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Neophyte
Xsolla_support is offline
Join Date: Jul 2016
Posts: 4
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Quote:
Originally Posted by flipynifty
I have sent a few payments using XSOLLA and they have been returned. 3 so far. I have received email saying that Glitchless was sent email. Any particular reason youre refusing payment, or is this an XSOLLA issue?
Been a customer a long time, whether or not I'm a personality in chat, which does make the game funner for most, which is what you want for sure. Boring chat makes nod a little sleepy. However if I cant play the way I want I will find something else or somewhere that will take my moolah.
Thanks
Flipynifty, long time custy of Glitchless
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Hello,
Did you receive any transaction numbers? They should start with 21 and contain 9 digits. We will happy to look into it. |
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07-02-2016, 05:12 PM
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#4
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Epic Scholar
flipynifty is offline
Join Date: Aug 2008
Posts: 4,419
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Order numbers 217185260 217177617. The answer of it didn't work try again was what I received already. I would like an answer with a reason to avoid future issues. These are not the only two I've had returned.
__________________
omg i wanna sammich nao
Tina Fey Tina Fey Tina Fey Tina Fey
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07-02-2016, 06:30 PM
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#5
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Crab Defiler
Nomicon is offline
Join Date: Dec 2014
Posts: 91
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Im canadian too, i thought san was in brazil lol.
sad to see you are so broke flip...
XD
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07-02-2016, 07:44 PM
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#6
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Epic Scholar
Soxson is offline
Join Date: Sep 2012
Location: in bed with misguided
Posts: 2,389
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Quote:
Originally Posted by Xsolla_support
Hello,
Did you receive any transaction numbers? They should start with 21 and contain 9 digits. We will happy to look into it.
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Wait a minute. Who is this guy and why did he suddenly appear now? Is the company literally making support account on game forums?
__________________
Praise the hindu gods!
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07-02-2016, 07:55 PM
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#7
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Neophyte
Xsolla_support is offline
Join Date: Jul 2016
Posts: 4
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Quote:
Originally Posted by flipynifty
Order numbers 217185260 217177617. The answer of it didn't work try again was what I received already. I would like an answer with a reason to avoid future issues. These are not the only two I've had returned.
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As we see, you have already contacted us via e-mail. So, to confirm, these two payments were cancelled as duplicate and instantly refunded back to you. Sorry for any inconvenience. |
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07-02-2016, 07:57 PM
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#8
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Neophyte
Xsolla_support is offline
Join Date: Jul 2016
Posts: 4
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Quote:
Originally Posted by Soxson
Wait a minute. Who is this guy and why did he suddenly appear now? Is the company literally making support account on game forums?
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Hello, yes, we received mention from this forum and crated an account to check the issue  |
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07-02-2016, 08:18 PM
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#9
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Epic Scholar
flipynifty is offline
Join Date: Aug 2008
Posts: 4,419
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Quote:
Originally Posted by Xsolla_support
As we see, you have already contacted us via e-mail. So, to confirm, these two payments were cancelled as duplicate and instantly refunded back to you. Sorry for any inconvenience.
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they were all cancelled. and hours apart. this makes no sense. the first was cancelled as well. obviously it didn't duplicate anything. Like I said it was more than just two.
Yes I contacted you via email after I got no reply on forums at the third or fourth return. The reply I got was to just try again and no reasons at all so I cannot prevent future issues.
__________________
omg i wanna sammich nao
Tina Fey Tina Fey Tina Fey Tina Fey
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07-02-2016, 08:34 PM
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#10
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Neophyte
Xsolla_support is offline
Join Date: Jul 2016
Posts: 4
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Quote:
Originally Posted by flipynifty
they were all cancelled. and hours apart. this makes no sense. the first was cancelled as well. obviously it didn't duplicate anything. Like I said it was more than just two.
Yes I contacted you via email after I got no reply on forums at the third or fourth return. The reply I got was to just try again and no reasons at all so I cannot prevent future issues.
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Your last payment went through, so the issue is fixed. |
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07-02-2016, 10:21 PM
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#11
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Administrator
Glitchless is offline
Join Date: May 2008
Posts: 8,329
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Xsolla_support is confirmed as an actual Xsolla rep.
It appears that they have solved the issue of the cancelled orders. Let us know if you have any other problems.
__________________
Computing the probability that at least one of the following events will occur:
P(a or b ... or z) = 1 - P(!a and !b ... and !z)
Probability
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07-02-2016, 10:37 PM
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#12
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Epic Scholar
hotshot64 is offline
Join Date: Sep 2009
Posts: 5,070
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It's pretty cool that Xsolla created an account here, that's dedication.
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https://nodtools.net
Your comprehensive source for Nodiatis calculators and information.
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07-02-2016, 11:53 PM
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#13
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Epic Scholar
Smashbros is offline
Join Date: Apr 2009
Posts: 4,176
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Quote:
Originally Posted by hotshot64
It's pretty cool that Xsolla created an account here, that's dedication.
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agreed.
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Quote:
Originally Posted by Glitchless
However you want to spin it, buddy. This patch was specifically designed to somehow screw you over.
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Quote:
Originally Posted by Glitchless
Tell that to the crybaby archers |
Quote:
Originally Posted by Glitchless
We are well aware of the over-dramatic reactions to game changes in an effort to skew perception. It doesn't work, just makes them look like cry babies.
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