Payment Issue
Old 07-02-2016, 03:33 PM   #1
flipynifty
Epic Scholar
 
flipynifty's Avatar
 
flipynifty is offline
Join Date: Aug 2008
Posts: 4,419
Send a message via MSN to flipynifty
Default Payment Issue

I have sent a few payments using XSOLLA and they have been returned. 3 so far. I have received email saying that Glitchless was sent email. Any particular reason youre refusing payment, or is this an XSOLLA issue?

Been a customer a long time, whether or not I'm a personality in chat, which does make the game funner for most, which is what you want for sure. Boring chat makes nod a little sleepy. However if I cant play the way I want I will find something else or somewhere that will take my moolah.

Thanks
Flipynifty, long time custy of Glitchless
__________________


omg i wanna sammich nao

Tina Fey Tina Fey Tina Fey Tina Fey
  Reply With Quote

Old 07-02-2016, 04:26 PM   #2
Sanlucifer
Epic Scholar
 
Sanlucifer's Avatar
 
Sanlucifer is offline
Join Date: Jan 2010
Location: Heaven from Hell, blue skies on pain
Posts: 1,892
Send a message via MSN to Sanlucifer
Default

Can we please look into this? as a fellow Canadian citizen i would i appreciate any help provided towards this particular person.

I appreciate the time you spent reading this.

Thanks,
King regards,

Sanlucifer.

PD: Virile Member , LOL!!!
__________________

My soul is continually in my hand: yet do I not forget thy law.
  Reply With Quote

Old 07-02-2016, 04:47 PM   #3
Xsolla_support
Neophyte
 
Xsolla_support is offline
Join Date: Jul 2016
Posts: 4
Default

Quote:
Originally Posted by flipynifty View Post
I have sent a few payments using XSOLLA and they have been returned. 3 so far. I have received email saying that Glitchless was sent email. Any particular reason youre refusing payment, or is this an XSOLLA issue?

Been a customer a long time, whether or not I'm a personality in chat, which does make the game funner for most, which is what you want for sure. Boring chat makes nod a little sleepy. However if I cant play the way I want I will find something else or somewhere that will take my moolah.

Thanks
Flipynifty, long time custy of Glitchless
Hello,
Did you receive any transaction numbers? They should start with 21 and contain 9 digits. We will happy to look into it.
  Reply With Quote

Old 07-02-2016, 05:12 PM   #4
flipynifty
Epic Scholar
 
flipynifty's Avatar
 
flipynifty is offline
Join Date: Aug 2008
Posts: 4,419
Send a message via MSN to flipynifty
Default

Order numbers 217185260 217177617. The answer of it didn't work try again was what I received already. I would like an answer with a reason to avoid future issues. These are not the only two I've had returned.
__________________


omg i wanna sammich nao

Tina Fey Tina Fey Tina Fey Tina Fey
  Reply With Quote

Old 07-02-2016, 06:30 PM   #5
Nomicon
Crab Defiler
 
Nomicon's Avatar
 
Nomicon is offline
Join Date: Dec 2014
Posts: 91
Default

Im canadian too, i thought san was in brazil lol.

sad to see you are so broke flip...

XD
__________________
  Reply With Quote

Old 07-02-2016, 07:44 PM   #6
Soxson
Epic Scholar
 
Soxson's Avatar
 
Soxson is offline
Join Date: Sep 2012
Location: in bed with misguided
Posts: 2,389
Default

Quote:
Originally Posted by Xsolla_support View Post
Hello,
Did you receive any transaction numbers? They should start with 21 and contain 9 digits. We will happy to look into it.
Wait a minute. Who is this guy and why did he suddenly appear now? Is the company literally making support account on game forums?
__________________
Praise the hindu gods!
  Reply With Quote

Old 07-02-2016, 07:55 PM   #7
Xsolla_support
Neophyte
 
Xsolla_support is offline
Join Date: Jul 2016
Posts: 4
Default

Quote:
Originally Posted by flipynifty View Post
Order numbers 217185260 217177617. The answer of it didn't work try again was what I received already. I would like an answer with a reason to avoid future issues. These are not the only two I've had returned.
As we see, you have already contacted us via e-mail. So, to confirm, these two payments were cancelled as duplicate and instantly refunded back to you. Sorry for any inconvenience.
  Reply With Quote

Old 07-02-2016, 07:57 PM   #8
Xsolla_support
Neophyte
 
Xsolla_support is offline
Join Date: Jul 2016
Posts: 4
Default

Quote:
Originally Posted by Soxson View Post
Wait a minute. Who is this guy and why did he suddenly appear now? Is the company literally making support account on game forums?
Hello, yes, we received mention from this forum and crated an account to check the issue
  Reply With Quote

Old 07-02-2016, 08:18 PM   #9
flipynifty
Epic Scholar
 
flipynifty's Avatar
 
flipynifty is offline
Join Date: Aug 2008
Posts: 4,419
Send a message via MSN to flipynifty
Default

Quote:
Originally Posted by Xsolla_support View Post
As we see, you have already contacted us via e-mail. So, to confirm, these two payments were cancelled as duplicate and instantly refunded back to you. Sorry for any inconvenience.
they were all cancelled. and hours apart. this makes no sense. the first was cancelled as well. obviously it didn't duplicate anything. Like I said it was more than just two.

Yes I contacted you via email after I got no reply on forums at the third or fourth return. The reply I got was to just try again and no reasons at all so I cannot prevent future issues.
__________________


omg i wanna sammich nao

Tina Fey Tina Fey Tina Fey Tina Fey
  Reply With Quote

Old 07-02-2016, 08:34 PM   #10
Xsolla_support
Neophyte
 
Xsolla_support is offline
Join Date: Jul 2016
Posts: 4
Default

Quote:
Originally Posted by flipynifty View Post
they were all cancelled. and hours apart. this makes no sense. the first was cancelled as well. obviously it didn't duplicate anything. Like I said it was more than just two.

Yes I contacted you via email after I got no reply on forums at the third or fourth return. The reply I got was to just try again and no reasons at all so I cannot prevent future issues.
Your last payment went through, so the issue is fixed.
  Reply With Quote

Old 07-02-2016, 10:21 PM   #11
Glitchless
Administrator
 
Glitchless's Avatar
 
Glitchless is offline
Join Date: May 2008
Posts: 8,329
Default

Xsolla_support is confirmed as an actual Xsolla rep.

It appears that they have solved the issue of the cancelled orders. Let us know if you have any other problems.
__________________
Computing the probability that at least one of the following events will occur:
P(a or b ... or z) = 1 - P(!a and !b ... and !z)
Probability
  Reply With Quote

Old 07-02-2016, 10:37 PM   #12
hotshot64
Epic Scholar
 
hotshot64's Avatar
 
hotshot64 is offline
Join Date: Sep 2009
Posts: 5,070
Default

It's pretty cool that Xsolla created an account here, that's dedication.
__________________
https://nodtools.net
Your comprehensive source for Nodiatis calculators and information.



  Reply With Quote

Old 07-02-2016, 11:53 PM   #13
Smashbros
Epic Scholar
 
Smashbros's Avatar
 
Smashbros is offline
Join Date: Apr 2009
Posts: 4,176
Default

Quote:
Originally Posted by hotshot64 View Post
It's pretty cool that Xsolla created an account here, that's dedication.
agreed.
__________________




Quote:
Originally Posted by Glitchless View Post
However you want to spin it, buddy. This patch was specifically designed to somehow screw you over.

Quote:
Originally Posted by Glitchless View Post
Tell that to the crybaby archers
Quote:
Originally Posted by Glitchless View Post
We are well aware of the over-dramatic reactions to game changes in an effort to skew perception. It doesn't work, just makes them look like cry babies.
  Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump



All times are GMT -5. The time now is 09:41 AM
Boards live since 05-21-2008


vBulletin skin developed by: eXtremepixels
Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.